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Privacy Policy

1) Scope & Role

This Privacy Policy explains how ELAGENT, INC. (“elAgent,” “we”) collects, uses, shares, and protects personal data when you use our Services, and describes your choices and rights.

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2) What We Collect

Depending on how you use the Services, we may process the following categories of data:

  • Account & Profile Data (name, contact details, credentials, role, organization).

  • Customer Content & Usage Data: prompts, files, transcripts, summaries, task data, logs, configuration, and feature usage.

  • Recruiting Data (for Recruiter Agent): resumes/CVs, experience, skills, interview schedules, evaluations, and related candidate/employer data. Recruiter Agent supports full lifecycle tasks and ATS/calendar integrations. 

  • Telephony/Voice Data (for Secretary Agent): caller ID/metadata, audio, recordings, transcriptions, summaries, and classifications; optional callback automation. 

  • Assistant-Related Data: calendars, tasks, notes, email metadata and content you connect, device interactions; optional wearable/robot usage data if those products are enabled. 

  • Device & Technical Data: IP address, identifiers, app version, OS/browser, crash logs, cookies/telemetry (where applicable).

  • Payment & Transaction Data: subscription details, purchase history, shipping/billing (processed by payment processors).

  • Marketplace Data: module purchases, installations, ratings, and developer identity (when applicable). 

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3) Sources

We obtain data directly from you, automatically via your device and our Services, from third-party services you connect (e.g., ATS, calendars, conferencing, CRMs, telephony), and from service providers that support our operations. (Recruiter Agent contemplates integrations with LinkedIn/ATS and calendars; Secretary Agent with telephony; Assistant Agent with email/scheduling.) 
 

4) How We Use Data

We use data to:

  • Provide, operate, secure, and improve the Services; personalize features; and deliver support.

  • Process transactions; detect/prevent fraud, abuse, and security incidents.

  • Enable integrations you select and operate marketplaces you use. 

  • Develop new features, including telephony, wearable, and robotics functionality. 

  • Comply with legal obligations and enforce our Terms.

  • Conduct analytics (in aggregated or de-identified form where feasible).

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5) AI Processing & Model Improvement

We process Customer Content to generate outputs and to provide features you enable. Unless you explicitly opt-in, we do not use Customer Content to train general-purpose foundation models. We may use automatically generated telemetry and de-identified statistics to improve service quality, safety, and reliability. Enterprise customers may request a Data Processing Addendum.

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6) Legal Bases (EEA/UK)

Where GDPR/UK GDPR applies, our processing is based on:

(a) performance of a contract (to provide Services);

(b) legitimate interests (e.g., security, improvement) balanced with your rights;

(c) consent where required (e.g., certain marketing, call recording in consent-jurisdictions); and (d) compliance with legal obligations.

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7) Sharing & Disclosure

We may share data with:

  • Service providers that process data on our behalf (hosting, support, analytics, communications, payments).

  • Third-party services you connect (e.g., ATS, calendars, telephony, CRMs), at your direction. 

  • Marketplace developers when you install/purchase their modules or when needed to support your use. 

  • Corporate transactions (merger, acquisition, financing, sale).

  • Legal and safety (to comply with law, respond to lawful requests, enforce terms, protect rights, safety, and property).

We do not sell personal data, and we do not share it for cross-context behavioral advertising where prohibited by applicable law without the required permissions.

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8) International Transfers

If we transfer personal data internationally, we use appropriate safeguards (e.g., standard contractual clauses) as required by law.

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9) Retention

We retain data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type, feature (e.g., voice recordings, transcripts, resumes), and your settings or contractual terms.

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10) Security

We implement technical and organizational measures designed to protect personal data (e.g., encryption in transit and at rest, access controls, logging). No method of transmission or storage is 100% secure; you are responsible for maintaining the security of your devices, accounts, and integration credentials.

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11) Your Choices & Rights

  • Access, Rectification, Deletion, Portability, Restriction, Objection (EEA/UK and similar jurisdictions): You may have rights to request these actions; we will respond as required by law.

  • US State Rights (e.g., CA, VA and others): You may have rights to access, delete, correct, or opt-out of certain processing (e.g., targeted advertising, profiling).

  • Marketing Preferences: You can opt-out of marketing communications.

  • Call Recording Consent: You must obtain and maintain required consents where you record or transcribe calls; do not upload or process others’ data without lawful basis. (Secretary Agent features involve recording/transcription.) 

To exercise rights, contact us (see Contact below). We may need to verify your request.

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12) Children

The Services are not directed to children under 13 (or under the age required by local law). We do not knowingly collect personal data from children.

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13) Automated Decision-Making

Our Services generate automated outputs. We provide controls, context, and logs to facilitate human review. Do not use outputs as the sole basis for high-impact decisions (e.g., employment) without appropriate human oversight and compliance. (Recruiter Agent assists with recruiting workflows; maintain human review.) 

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14) Changes to this Policy

We may update this Policy. If changes are material, we will provide notice by reasonable means. Your continued use after the effective date constitutes acceptance.

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15) Contact

ELAGENT, INC.
Email: privacy@elagent.com

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